Privacy Policy

Our commitment

Easy Auto Solutions Inc. respects your privacy and handles personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains how we handle information when you visit this website or contact us about automotive services.

Information we collect

We may collect information you choose to provide by phone or email, such as your name, contact details, vehicle information, service history, and details about the repair or maintenance you are requesting.

Our website and hosting providers may also process limited technical information needed to deliver and secure the website, such as an IP address, browser type, device information, request time, and pages requested. This website does not currently include an online account, payment system, or contact form.

Cookies and tracking

We do not intentionally use analytics, advertising cookies, or tracking pixels on this website. Our hosting and security providers may use essential technologies or server logs to operate, protect, and troubleshoot the website. If we add optional analytics or advertising tools in the future, we will update this policy and provide any notice or choice required by law.

How we use information

We use personal information only for reasonable purposes connected to our business, including responding to inquiries, assessing service needs, arranging appointments, preparing estimates, providing authorized services, maintaining business records, protecting the website, and meeting legal or regulatory obligations.

Consent and your choices

When you voluntarily contact us, your consent to use the information for that inquiry or requested service may be implied where the purpose is obvious and reasonable. We will seek additional consent where required for a new purpose. You may withdraw consent by contacting our Privacy Officer, subject to legal, contractual, or operational limits.

We will not use your contact information for promotional email or text messages without the consent required by Canada's anti-spam legislation.

When information may be shared

We do not sell or rent personal information. We may share limited information with service providers that support our website, email, records, or business operations; with professional advisers; or when disclosure is required or permitted by law. Service providers may process information in Canada or other jurisdictions, where it may be subject to local laws.

Retention and safeguards

We retain personal information only as long as reasonably necessary for the purpose for which it was collected and for applicable legal or business requirements. We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of electronic transmission or storage can be guaranteed to be completely secure.

Access, correction, and complaints

You may make a written request to access or correct personal information we hold about you, subject to exceptions permitted by law. Please provide enough detail for us to identify the relevant information. We may need to verify your identity before completing a request, and we will respond within the time required by applicable law.

Please contact our Privacy Officer first if you have a privacy concern so we have an opportunity to address it. If your concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia or another privacy regulator with jurisdiction.

Changes to this policy

We may update this policy as our practices, service providers, or legal obligations change. The effective date at the top of this page identifies the latest version. We will take reasonable steps to highlight material changes where required.